Failed. Response code = 500 / 520. Response message = Internal Server Error

Modified on Tue, 26 Sep, 2023 at 10:35 PM

Problem:

The error Failed. Response code = 500/ 520. Response message = Internal Server Error occurs when Shopify is NOT accepting the image upload.

The error is caused by Shopify. May check this by going to Shopify Admin Page:

Product > Choose A Product > Media > Add Media From URL >
input: Image URL

We are not sure why some images are ok. We can do is set up Image CDN to load the images.

Solution:

We recommend setting up an Image CDN to ensure all images load properly. See here for setup instructions. for the setup.