Why I getting an error as "Please check the file name and file permission."

Based on the above image, the error shows that "Please check the file name and file permission." 

Reason

• For example, by using an FTP connection, the login user account doesn’t have permission to access the folder or the filename. 
• The login details are given incorrectly. 
• The file name is not accurately stated. 
  
  
  

Solution

• Required to ask suppliers to get correct details on the filename and give permission to access those files. 
• By using FTP connection and having this error, can test it out using FileZila is that the file name and permission is correct. Learn more about How to test via FileZilla?
• Provide the correct login details in the provided field. 
• Please ensure the file name is correct even a single space should take note of it. 
• Test on their end by the IT team for solving the issues.